QNUK Level 2 Award in
Principles of Customer Service (RQF)
Qualification number: 601/8802/9
Guided learning hours: 6
Total Qualification time: 6
Credit value: 1
Who is this for? This qualification is intended for those that are entering employment, and are looking to enter a customer service role. The qualification introduces the principles of good customer service.
Pre-Requisites: This qualification is available to those over 14 years. Candidates should be at least a level 1 numeracy and literacy or equivalent
Progression route: Learners may progress onto more extensive qualifications related to their customer service role.
Find a centre: To find a centre that offers this qualification in your area, please contact us
More: for more information about this qualification, download the Qualification specification
Looking to deliver this qualification?
QNUK Centres click here to extend your recognition
Not yet a QNUK centre? Click here to become a centre