QNUK'S CUSTOMER SERVICE QUALIFICATIONS
Positive customer experiences is one of the key elements to the success of a business. Ensuring staff deliver the experience that is intended is of paramount importance.
Our current Customer service qualifications are:
Qualification title: QNUK Level 2 Award in Principles of Customer Service (RQF)
Qualification accreditation number: 601/8802/9
Description: This qualification is intended for those looking to enter employment n the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
Qualification title: QNUK Level 2 Award in Customer Service in Social Housing (RQF)
Qualification accreditation number: 610/5861/0
Description:
This qualification enables learners to:
• Develop confidence in delivering high-quality customer service tailored to the needs of social housing
tenants.
• Understand how to apply customer service principles within a regulated and values-driven environment.
• Improve their communication, problem-solving, and professionalism in real-world housing situations.
• Strengthen their employability through sector-specific knowledge and awareness of best practice.
• Progress into further learning or employment opportunities in housing, customer service, or related roles.
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