QNUK's Conflict Management Qualifications
Sadly more and more people are at risk of violence and conflict in the workplace. Completing of suitable conflict management qualifications can be an effective control as part of effective health and safety management, and the reduction of risk.
We have a growing suite of qualifications related to dealing with the prevention and management of violence and aggression in the workplace.
Our current related qualification is:
Qualification title: QNUK Level 2 Award in Conflict Management (RQF)
Qualification accreditation number: 603/6914/0
Description: This qualification has been developed to meet the needs of those working in customer and service user facing roles, and may have to deal with frustrated and angry people. These roles include retail, security, healthcare and customer service roles.
Qualification title: QNUK Level 2 Award in Preventing Violence in the Workplace (RQF)
Qualification accreditation number: 603/0562/9
Description: This qualification is intended for those at work that need to be able to identify triggers for violence and how to reduce the risk. Typical attendees will be working in service industries where dealing with customers is common. This is not intended for those that are at significant risk of having to physically intervene with violent or aggressive individuals. The qualification is also ideal for those with a health and safety responsibility, where the risk of violence is assessed.
Qualification title: QNUK Level 3 Award in the Delivery of Conflict Management Training (RQF)
Qualification accreditation number: 603/6915/2
Description: This qualification has been developed for those looking to provide conflict management training to those working in customer and service user facing roles, and may have to deal with frustrated and angry people. These roles include retail, security, healthcare and customer service roles.
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