QNUK's Conflict Qualifications

Sadly more and more people are at risk of violence and conflict in the workplace. As part of effective health and safety management, emoployers should identify risk and implement suitable controls. Those controls may include suitable training.

We have a growing suite of qualifications related to dealing with the prevention and management of violence and agression in the workplace.

Our current related qualification is:

Qualification title: QNUK Level 2 Award in Conflict Management (RQF)

Qualification accreditation number: 603/6914/0

Description: This qualification has been developed to meet the needs of those working in customer and service user facing roles, and may have to deal with frustrated and angry people. These roles include retail, security, healthcare and customer service roles.

Find out more….


Qualification title: QNUK Level 2 Award in Preventing Violence in the Workplace (RQF)

Qualification accreditation number: 603/0562/9

Description: This qualification is intended for those at work that need to be able to identify triggers for violence and how to reduce the risk. Typical attendees will be working in service industries where dealing with customers is common. This is not intended for those that are at significant risk of having to physically intervene with violent or aggresive individuals

Find out more….


Qualification title: QNUK Level 3 Award in the Delivery of Conflict Management Training (RQF)

Qualification accreditation number: 603/6915/2

Description: This qualification has been developed for those looking to provide conflict management training to those working in customer and service user facing roles, and may have to deal with frustrated and angry people. These roles include retail, security, healthcare and customer service roles.

Find out more….


Looking to deliver this qualification?

QNUK Centres click here to extend your recognition

Not yet a QNUK centre? Click here to become a centre