QNUK LEVEL 2 AWARD IN
CUSTOMER SERVICE IN SOCIAL HOUSING (RQF)
Qualification Number: 610/5861/0
Guided Learning Hours: 6
Total Qualification Time: 6
Credit Value: 1
Who Is This For?
This qualification enables learners to:
• Develop confidence in delivering high-quality customer service tailored to the needs of social housing
tenants.
• Understand how to apply customer service principles within a regulated and values-driven environment.
• Improve their communication, problem-solving, and professionalism in real-world housing situations.
• Strengthen their employability through sector-specific knowledge and awareness of best practice.
• Progress into further learning or employment opportunities in housing, customer service, or related roles.
Pre-Requisites: This qualification is available to those over 14 years. Learners should be at least a level 1 numeracy and literacy or equivalent
Progression Route: Learners may progress onto the following qualifications:
Find A Centre: To find a centre that offers this qualification in your area, please contact us
More: for more information about this qualification, download the Qualification Specification
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